“Some people are just more naturally empathic than others” the CEO brusquely informed me. “It's not personal, it's business” he went on quoting that bundle of joy Donald Trump. “They should know what's good for them, and do what I suggest. Why should I have to influence them or show empathy?”
The CEO pushed back his chair as if our session were over. His company was struggling. Several key staff had recently departed and were working for a competitor. He still insisted that empathy was not something he needed to do, and he was perfectly capable of influencing his team. It was they who needed to change, not him.
You've met someone like this I'm sure. And you're wondering how I'm going to suggest that they change right? But no, there is a twist here. How do you influence them to have more empathy and more easily influence others?
You see, it's terrific to have someone like that CEO in your life. You are not like him. You care. You show a genuine concern, and there are only a few people who, well, they simply don't deserve your love and respect.
How do you show empathy for someone and influence them when they don't “do” empathy? Especially when you know that they really need to “do” empathy so that they can be a better influencer.